Return Policies

Return Policies

CAN I RETURN MY ITEM(S)?

Yes, we don’t want anyone to be unhappy with their jewelry. Items are eligible for return for store credit if they are returned to MoEsbe LLC within seven days of you receiving the item…that is the delivery date of the item provided by its tracking number on the order (Example: If received on the 1st it needs to be in the mail by the 7th).  These returns MUST be returned in the original packaging! If the items are not received back under these conditions the return will not be accepted and will be sent back to buyer at their cost. YOU MUST EMAIL US FOR FOR APPROVAL BEFORE SENDING YOUR RETURN IN THE MAIL.

BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING EXPENSES & ORIGINAL SHIPPING PRIOR TO RETURNING IS NONREFUNDABLE!

CAN I EXCHANGE MY ITEM?

We DO NOT do exchanges. There are no exceptions to this. Meaning, If the item you’re wanting to exchange for is in stock when you ship back your return that will not guarantee that the item will be in stock once we receive the returned item and your store credit or refund is issued.

  

IS MY ORDER OR ITEM FINAL SALE?

What you CAN NOT return is any Sale items or Custom items.

CAN I CANCEL MY ORDER?

Orders can be cancelled only within the hour of purchase. Because we ship out as soon as we can, we have a strict cancellation policy.

 

CAN I CANCEL MY ORDER TO REPLACE WITH A DISCOUNT?

No canceling orders for discount codes to be used for a new order. Any discount code MUST be entered in BEFORE placing the order, no exceptions.

 

MY ORDER IS INTERNATIONAL CAN I RETURN?

NO international orders are available for return. No exceptions.

 

WHAT DO I DO IF I RECEIVED A DAMAGED PACKAGE OR ITEM(S)?

Please reach out to us via email at moesbe@yahoo.com before two days has passed of receiving the damaged item with picture proof of the damage. A prepaid label will be sent to you via email after picture proof is presented of the damaged item. The item MUST be sent back to MoEsbe LLC within the five days of receiving the item. Once received we will then issue store credit or a refund for the damaged item. We do NOT replace any damaged items after one week of the item delivering. NO exceptions. After one week, the damage to the item is on you as the customer.

(Examples: Item is delivered to customer on the 10th, we must be contacted with picture proof by the 12th. Item must be in the mail to return for store credit by the 15th.)

PLEASE READ ALL OF THIS BEFORE EMAILING US FOR APPROVAL OF YOUR RETURN.